returns and complaints

 

Filing a complaint
To submit a complaint, please follow the steps below:

1. Return/complaint form
Fill in return/complaint form and attach it to the shipment . The document should contain the following data: name and surname, e-mail address or correspondence address, telephone number, indication of the product number and reason for the complaint, date of purchase and occurrence of the defect.

2.Sending back the product
When submitting a complaint, please send back the product with all its accessories and a copy of the purchase invoice.

3. Shipping
The claimed product should be sent to:
WOOD YOU DO creative puzzles S.C.
Ślusarska 18/76

15-714 Białystok

Return
According to applicable law, you have 14 days to return the goods. To withdraw from the contract and return the product purchased from us, complete the necessary statement and send it to our address together with the returned product / products:

WOOD YOU DO creative puzzles S.C.
Ślusarska 18/76

15-714 Białystok

Please also include all accessories received with him/her and the receipt or invoice.

 

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