ONLINE STORE RULES
WOOD YOU DO creative puzzles
1. The WOOD YOU DO online store, available at woodyoudo.com, is run by WOOD YOU DO creative puzzles S.C. with NIP number 5423451540.
2. These Regulations are addressed to both Consumers and Entrepreneurs using the Store and define the rules for using the Online Store as well as the rules and procedure for concluding Sales Agreements with the Customer remotely via the Store.
1. Consumer - a natural person concluding a contract with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity.
2. Seller – civil partnership WOOD YOUD DO creative puzzles S.C. with NIP number 5423451540
- Customer - any entity making purchases via the Store.
- Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, to which a separate act grants legal capacity, conducting business activity on its own behalf, which uses the Store.
- Shop– an online store run by the Seller at the internet address woodyoudo.pl
- Agreement concluded remotely - an agreement concluded with the Customer as part of an organized system for concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of communication on distance up to and including the conclusion of the contract.
- Regulations– these Shop regulations.
- Order– Customer's declaration of intent submitted via the Order Form and aiming directly at concluding a Product or Products Sales Agreement with the Seller.
- Account - the customer's account in the Store, it collects the information provided by the Customer and information about Orders placed by him in the Store.
- Registration form– a form available in the Store that allows you to create an Account.
- Order Form - an interactive form available in the Store that allows you to place an Order, in particular by adding Products to the Basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
- Cart– an element of the Store's software, in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
- Product– a movable item/service available in the Store, which is the subject of the Sales Agreement between the Customer and the Seller.
- Sales Agreement - a Product sales agreement concluded or concluded between the Customer and the Seller via the Online Store. The Sales Agreement is also understood - in accordance with the characteristics of the Product - a contract for the provision of services and a contract for specific work.
Contact with the Store
1. Seller's address: Ślusarska 18/76, 15-714 Bialystok,
2. Seller's e-mail address: [email protected],
3. Seller's phone number: +48 516 491 862,
4. Seller's bank account number kept at mBank S.A. : 36114020040000380282565949,
5. The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph,
6. The customer may communicate with the Seller by phone from Monday to Friday from 9 a.m. to 5 p.m. and on Saturdays from 10 a.m. to 2 p.m.
To use the Store, including browsing the Store's assortment and placing orders for Products, the following are necessary:
1. terminal device with access to the Internet and a web browser in the current version,
2. active e-mail account (e-mail),
3. cookies enabled.
1. The Seller, to the fullest extent permitted by law, is not responsible for disruptions, including interruptions in the functioning of the Store, caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
2. Browsing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the execution of the Order without creating an Account.
3. The prices given in the Store are given in Polish zlotys.
4. The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including charges for transport, delivery and postal services), about which the Customer is informed on the Store's website when placing the Order, including when expressing will be bound by the Sales Agreement.
5. When the nature of the subject of the Agreement does not allow, judiciously judging, to calculate the final (final) price in advance, information on the manner in which the price will be calculated, as well as charges for transport, delivery, postal services and other costs will be provided in the Store in the Product description.
Creating an Account in the Store
1. To set up an Account in the Store, you must complete the Registration Form. It is necessary to provide the following data: username, e-mail address, password, name, surname, address, telephone number.
2. Setting up an Account in the Store is free.
3. Logging into the Account is done by entering the username and password set in the Registration Form.
4. The Customer may at any time, without giving a reason and without incurring any fees, delete the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses provided in § 3.
In order to place an Order:
- log in to the Store (optional);
- select the Product that is the subject of the Order, and then click the "Add to Cart" button (or equivalent);
- log in or use the option of placing an Order without registration by clicking the "Order" button;
- if the option of placing an Order without registration has been selected - fill in the Order Form by entering the details of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product),
- choose one of the available payment and delivery methods,
- click the "Buy and pay" button to proceed to the order confirmation and payment.
Offered delivery and payment methods
1. The Customer may use the following methods of delivery or collection of the ordered Product:
- Courier delivery,
- Cash on delivery,
- Pick-up at,
2. The customer can use the following payment methods:
- Payment by bank transfer to the Seller's account,
- Payments fast payments
- Payment by payment cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro.
- BLIK payment,
- Cash on delivery.
"The online payment service provider is Blue Media S.A."
Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.
Execution of the sales contract
1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
2. After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending the appropriate e-mail to the Customer by the Seller to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's statement on receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
3. If the Customer chooses payment by bank transfer, electronic payment or payment by credit card, the Customer is obliged to make the payment within 48 hours from the date of conclusion of the Sales Agreement - otherwise the order will be cancelled.
4. If the Customer has chosen a delivery method other than personal collection, the Product will be sent by the Seller within the time limit indicated in its description.
5. In the case of ordering Products with different delivery dates, the delivery date is the longest given date.
6. In the case of ordering Products with different delivery dates, the Customer has the option of requesting delivery of Products in parts or delivery of all Products after completing the entire order.
7. The beginning of the deadline for completion and delivery/collection of the Product to the Customer is counted as follows:
- from the date of crediting the Seller's bank account in the case of choosing a traditional transfer, fast electronic transfer, BLIK payment, payment by payment cards
- from the date of order confirmation in case of choosing cash on delivery
8. If the Customer chooses to collect the Product in person, the Product will be ready for collection by the Customer on the date indicated in the Product description. The Customer will be additionally informed about the readiness of the Product for collection by the Seller by sending an appropriate e-mail to the Customer's e-mail address provided when placing the Order.
9. In the case of ordering Products with different dates of readiness for collection, the Customer has the option of collecting the Products in parts (according to their readiness for collection) or collecting all Products after completing the entire order.
10. The beginning of the period of the Product's readiness for collection by the Customer is counted as follows:
- from the date of order confirmation if you choose personal collection
11. The delivery of the Product takes place only in Poland.
12. Delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. Product delivery costs (including charges for transport, delivery and postal services) are indicated to the Customer on the Online Store website in the "Payments and delivery" tab and when placing the Order.
13. Personal collection of the Product by the Customer is free of charge.
Right of withdrawal
1. The consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
2. The period specified in par. 1 begins with the delivery of the Product to the Consumer or a person indicated by him other than the carrier.
3. In the case of an Agreement that includes many Products that are delivered separately, in batches or in parts, the date indicated in section 1 runs from the delivery of the last item, batch or part.
4. In the case of the Agreement, which consists in the regular delivery of Products for a definite period of time (subscription), the date indicated in section 1 runs from taking possession of the first item.
5. The consumer may withdraw from the Agreement by submitting a statement of withdrawal from the Agreement to the Seller. To meet the deadline for withdrawing from the Agreement, it is enough for the Consumer to send a statement before the expiry of this period.
- The statement may be sent by traditional mail or electronically by sending the statement to the Seller's e-mail address - the Seller's contact details are specified in § 3.
- If the Consumer sends the declaration electronically, the Seller shall immediately send the Consumer to the e-mail address provided by the Consumer confirmation of receipt of the declaration of withdrawal from the Agreement.
- Consequences of withdrawing from the Agreement:
- In the event of withdrawal from the Agreement concluded remotely, the Agreement is considered void.
- In the event of withdrawal from the Agreement, the Seller returns to the Consumer immediately, not later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the Agreement, all payments made by him, including the costs of delivering the item, with the exception of additional costs resulting from the chosen the Consumer with a method of delivery other than the cheapest usual method of delivery offered by the Seller.
- The Seller will return the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not involve any costs for him.
- The Seller may withhold the return of the payment until receiving the Product back.
- The consumer should return the Product to the Seller's address provided in these Regulations immediately, no later than 14 days from the date on which he informed the Seller about the withdrawal from the Agreement. The deadline will be met if the Consumer sends back the Product before the expiry of the 14-day period.
- The consumer bears the direct cost of returning the Product, including the cost of returning the Product if, due to its nature, the Product could not be returned by regular mail.
- The consumer is only liable for a decrease in the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.
9. If, due to the nature of the Product, it cannot be returned by regular mail, information about this, as well as the cost of returning the Product, will be included in the Product description in the Store.
10. The right to withdraw from a distance contract is not entitled to the Consumer in relation to the Contract:
- in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy his individual needs,
- in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery,
- in which the subject of the service is an item that deteriorates quickly or has a short shelf life,
- for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the Agreement,
- in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the deadline to withdraw from the Agreement,
- in which the subject of the service are items which, due to their nature, are inseparably connected with other items after delivery,
- in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the sales contract, and the delivery of which may take place only after 30 days and the value of which depends on market fluctuations over which the Seller has no control,
- in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery,
- for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement,
- for the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the Consumer before the deadline to withdraw from the contract and after informing him by the Seller about the loss of the right to withdraw from the contract,
- The Seller is liable to the Consumer on the terms set out in art. 556 of the Civil Code and subsequent ones for defects (warranty).
- In the case of a contract with a Consumer, if a physical defect was found within one year from the moment of handing over the item, it is assumed that it existed at the time the danger passed to the Consumer.
- The consumer, if the sold item has a defect, may:
- submit a statement requesting a price reduction;
- submit a declaration of withdrawal from the contract;
unless the Seller immediately and without undue inconvenience to the Consumer replaces the defective item with a defect-free item or removes the defect. However, if the item has already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the item with a defect-free item or remove the defect, he is not entitled to replace the item or remove the defect.
- The consumer may, instead of removing the defect proposed by the Seller, demand replacement of the item with a defect-free one, or instead of replacing the item, demand removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the Consumer is impossible or would require excessive costs compared to the method proposed by the Seller, however, when assessing the excess of costs, the value of the item free from defects, the type and significance of the defect found are taken into account, as well as the inconvenience to which the Consumer would be exposed by a different method of satisfaction.
- The consumer may not withdraw from the contract if the defect is insignificant.
- The consumer, if the sold item has a defect, may also:
- request the exchange of items free of defects;
- request removal of the defect.
- The seller is obliged to replace the defective item with a defect-free item or remove the defect within a reasonable time without undue inconvenience to the consumer.
- The Seller may refuse to satisfy the Consumer's request if it is impossible to bring the defective item into conformity with the contract in a manner chosen by the buyer or would require excessive costs compared to the other possible way to bring the defective item into conformity.
- In the event that a defective item has been installed, the Consumer may request the Seller to disassemble and reinstall it after replacing it with a defect-free item or removing the defect, but he is obliged to bear some of the related costs exceeding the price of the sold item or may demand from the Seller payment of part of the costs of disassembly and reassembly, up to the price of the item sold. In the event of failure to perform the obligation by the Seller, the Consumer is authorized to perform these activities at the expense and risk of the Seller.
- The consumer who exercises the rights under the warranty is obliged to deliver the defective item to the complaint address at the expense of the Seller, and if due to the type of item or the method of its assembly, the delivery of the item by the Consumer would be excessively difficult, the Consumer is obliged to make the item available to the Seller in where the thing is located. In the event of failure to perform the obligation by the Seller, the Consumer is entitled to return the item at the expense and risk of the Seller.
- The costs of replacement or repair are borne by the Seller, except for the situation described in §5 point 10.
- The Seller is obliged to accept a defective item from the Consumer in the event of replacing the item with a defect-free item or withdrawing from the contract.
- The seller will respond to the following within fourteen days:
- declaration of requesting a price reduction;
- declaration of withdrawal from the contract;
- request for replacement of the item with a defect-free one;
- requests to remove the defect.
Otherwise, it is considered that the Consumer's statement or request is justified.
- The Seller is liable under the warranty if a physical defect is found within two years from the date of handing over the item to the Consumer, and if the subject of sale is a used item within one year from the moment of handing over the item to the Consumer. The Consumer's claim for removal of the defect or replacement of the sold item with a defect-free item expires after one year, counting from the date of finding the defect, but not earlier than two years from the date of delivery of the item to the Consumer, and if the subject of sale is a used item before the expiry of one year from the moment of handing over the item to the Consumer.
- In the event that the expiry date of the item specified by the Seller or the manufacturer ends after two years from the date of delivery of the item to the Consumer, the Seller shall be liable under the warranty for physical defects of this item found before the expiry of this period.
- Within the time limits specified in §5 points 15-17, the Consumer may submit a declaration of withdrawal from the contract or a price reduction due to a physical defect of the item sold, and if the Consumer demanded replacement of the item with a defect-free one or removal of the defect, the deadline for submitting a declaration on withdrawal from the contract or price reduction begins with the ineffective expiry of the deadline for replacing the item or removing the defect.
- If one of the rights under the warranty is pursued before the court or arbitration court, the time limit for exercising other rights to which the Consumer is entitled in this respect shall be suspended until the final conclusion of the proceedings. It also applies to mediation proceedings accordingly, with the deadline for exercising other warranty rights to which the Consumer is entitled starts to run from the date of refusal by the court to approve the settlement concluded before the mediator or ineffective termination of mediation.
- To exercise the rights under the warranty for legal defects of the sold item, §5 points 15-16 apply, except that the period starts from the date on which the Consumer learned about the existence of the defect, and if the Consumer learned about the existence defects only as a result of an action by a third party - from the date on which the judgment issued in the dispute with the third party became final.
- If, due to a defect in the item, the Consumer made a declaration of withdrawal from the contract or reduction of the price, he may demand compensation for the damage he suffered because he concluded the contract without knowing about the existence of the defect, even if the damage was the result of circumstances for which the Seller was not bears responsibility, and in particular may demand reimbursement of the costs of concluding the contract, the costs of collecting, transporting, storing and insuring the items, reimbursement of the outlays made to the extent that he did not benefit from them and did not receive their reimbursement from a third party and reimbursement of the costs of the process. This is without prejudice to the provisions on the obligation to repair damage on general terms.
- Expiration of any deadline for finding a defect does not exclude the exercise of warranty rights if the Seller has fraudulently concealed the defect.
- If the Seller is obliged to provide a benefit or financial benefit to the Consumer, he will perform it without undue delay, no later than the date provided for in the law.
Complaint and warranty
1. New Products are covered by the Sales Agreement.
2. Complaints should be submitted in writing or electronically to the Seller's addresses provided in these Regulations.
3. It is recommended that the complaint include, among others: a concise description of the defect, circumstances (including the date) of its occurrence, details of the Customer submitting the complaint, and the Customer's request in connection with the defect of the goods.
4. The Seller will respond to the complaint request immediately, no later than within 14 days, and if it does not do so within this period, it is considered that the Customer's request was justified.
5. Goods returned under the complaint procedure should be sent to the address provided in § 3 of these Regulations.
Out-of-court ways of dealing with complaints and pursuing claims
1. Detailed information on the possibility for the Consumer to use out-of-court methods of dealing with complaints and pursuing claims as well as the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of the Inspection Handlowa and at the following Internet addresses of the Office of Competition and Consumer Protection: https://www.uokik.gov.pl/spory_konsumenckie.php https://uokik.gov.pl/pomoc_dla_konsumentow.php and https://www.uokik.gov.pl/wazne_adresy.php.
2. The consumer has the following exemplary possibilities of using out-of-court methods of dealing with complaints and pursuing claims:
3. The consumer is entitled to apply to the permanent amicable consumer court referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to settle a dispute arising from the Agreement concluded with the Seller.
4. The consumer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
5. The consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers).< /p>
Personal data in the Online Store
1. The administrator of Customers' personal data collected via the Online Store is the Seller.
2. Customers' personal data collected by the administrator via the Online Store are collected in order to implement the Sales Agreement, and if the Customer agrees - also for marketing purposes.
3. The recipients of the personal data of the Customers of the Online Store may be:
- In the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer's collected personal data to the selected carrier or intermediary performing the shipment at the request of the Administrator.
- In the case of a Customer who uses the Online Store with the method of electronic payments or a payment card, the Administrator provides the Customer's collected personal data to the selected entity servicing the above payments in the Online Store.
4. The customer has the right to access and correct their data.
5. Providing personal data is voluntary, however, failure to provide the personal data indicated in the Regulations necessary to conclude a Sales Agreement results in the inability to conclude this contract.
§ 15 ONLINE STORE OPINIONS
- 1. The Customer of the Online Store has the option of voluntarily and free of charge to issue an opinion on purchases made in the Online Store. The subject of the opinion may also be an assessment, photo or review of the purchased product in the Online Store.
- 2. After making purchases in the Online Store, the Seller sends an e-mail to the Customer with a request to issue an opinion and a link to the online form enabling it to be issued - the online form allows you to answer the Seller's questions regarding purchases, evaluate them, add your own description regarding the opinion and photos of the purchased product . In the absence of issuing an opinion after receiving the first invitation to issue an opinion, the Seller sends the invitation again.
- 3. An opinion may be issued only by a Customer who has made purchases in the Seller's Online Store.
- 4. Opinions issued by the Customer are published by the Seller in the Online Store and the <0>TrustMate.io.</0>
- 5.Issuing an opinion may not be used by the Customer for unlawful activities, in particular for activities constituting an act of unfair competition against the Seller, or activities infringing personal rights, intellectual property rights or other rights of the Seller or third parties.
- 6. An opinion may be issued only for products actually purchased in the Seller's Online Store. It is forbidden to conclude fictitious/sham sales contracts for the purpose of issuing opinions. The author of the opinion may not be the Seller himself or his employees, regardless of the basis of employment.
- 7.The opinion posted may be removed by its author at any time.
§ 16 Final Provisions
1. Agreements concluded through the Online Store are concluded in Polish.
2. The Seller reserves the right to amend the Regulations for important reasons, that is: changes in the law, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller shall inform the Customer of any change at least 7 days in advance.
3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the act on the provision of electronic services; the act on consumer rights, the act on the protection of personal data.
4. The customer has the right to use extrajudicial means of dealing with complaints and pursuing claims. For this purpose, he may submit a complaint via the EU ODR online platform available at: https://ec.europa.eu/consumers/odr /.